What could be happening if a phone is not working
One problem I have encountered quite often is having a phone not working due to it being unplugged for a period of time. The phone system does a daily diagnostic at 12:00 am. It checks all active ports (or jacks). If a phone is not plugged in the jack at the time the system runs its diagnostic, it will recognize it as a non-active port and disable the jack. This results in the phone not working when plugged in the following day. If you have a phone that was unplugged, plug it in so that when the system runs its diagnostic it should reenable that jack and see the phone.
Tom Gill/Telephone/Data Coordinator